Collecting Payment
- No money should be collected for cookies until they are
delivered.
- Initial cookie orders should be delivered within
two weeks.
- Retrieve money from sellers and deposit often.
Do not hold cash or checks – deposit them immediately. Once cookie
money is turned in to you, you are responsible for it, even if it
gets lost or stolen.
- If parents have $500 worth of cookies
out and they haven’t made a single payment, request that they bring
payment back before you give them additional cookies.
You are required to give a receipt each and every time cookies or
money exchanges hands with parents/girls.
Return Policy
Troops and parents who sign for cookies cannot return them to the
troop or to the cupboards/council unless a troop has checked them out
for a booth sale. If a package is damaged, it can be replaced at any
cookie cupboard that has extra cookies available.
Problem Collection Forms
In the event that a parent does not turn in their cookie money by
the due date, complete a Problem Collection Form (PCF). As the Troop
Product Manager, you are required to complete this form for any
outstanding balance - no matter who the parent or the money owed.
Do not pay the past due amount with troop proceeds.
As soon as the money is turned in, council will end the problem
collection process and there will be no further action. The form must
be turned in to Finance by March 30, 2022.
Problem Collection Form
Returned Checks
Checks returned against your troop are the responsibility of the
council. If you get a returned check, follow the instructions on the
Returned Check Form.
Returned Check Form